How can I contact Online Planet Express?
Do you have a question? don't hesitate to contact us. We are happy to help you! We are available 7 days a week.
Contact: info@onlineplanetexpress.com
How long will it take before I get a response back?
We strive and do our utmost to answer all your questions within 48 hours.
The product I am looking for is out of stock, what now?
You can leave your email under the heading "contact" and we will help you further.
Which payment methods can I use? You can use the following payment methods: iDeal, Paypal, Mastercard, Visa, Maestro, Google Pay, Apple Pay, Amex and Bancontact.
How can I cancel my order?
We cannot change your order details once you have placed an order. To do this, you must wait until you have received the package and then you can return it.
Will I receive an order confirmation?
You will receive an order confirmation by email immediately after placing your order. This email contains the order number (consisting of 4 digits), a summary of the order and the shipping address.
I have entered incorrect address details, can this be changed?
Unfortunately we cannot change the details of your order once it has been placed as we process and pack your order as quickly as possible. To be sure, please contact our customer service team to discuss possible solutions.
Which countries do you ship to?
We offer worldwide shipping, with free shipping to the Netherlands and Belgium. Shipping costs will be charged for shipping to other countries.
For any questions regarding shipping, please refer to our Shipping Policy page, which can be found at the bottom of the website.
I have not received my order, what should I do?
You will receive an email after you have placed an order. Have you not received this or is the status of your package unclear?
Please contact us at info@onlineplanetexpress.com